Terms of Service

Last updated 7 November 2026.

These terms are between you and Webfascia Digital Solutions (ABN 75 139 508 870) ("we", "us"), who run Atelio. By creating an account or using Atelio, you agree to them. If you use Atelio for a business, you agree for that business, and confirm you're allowed to.

The service

Atelio is online software for businesses that run lessons, classes and spaces for hire: timetables, families and students, credits, trials, teacher pay and a family portal, on the web and in the mobile apps. We may change and improve it over time.

Accounts

Keep your sign-in details safe. You're responsible for what happens under your account.
A business's owner decides who joins its team and what each person can do.
Give accurate information, and keep it up to date.

Plans and payment

Free has no time limit, within its limits (such as the number of students and one Free business per person).
Pro and the Equara add-on are subscriptions, billed in advance, monthly or yearly, in Australian dollars, through Stripe. Prices are shown on the pricing page and at checkout.
Subscriptions renew automatically until cancelled. You can cancel any time from Your plan (Manage billing); it ends at the close of the period already paid for.
If a payment fails or a subscription ends, the business becomes read-only: everything stays visible, but nothing can be changed until it's renewed.
We may change prices with at least 30 days' notice; the change applies from your next renewal.
Nothing in these terms limits rights you have under the Australian Consumer Law, which can't be excluded.

Your content

Your business's records (families, students, lessons, credits and everything else you put in Atelio) belong to you. You give us permission to store and process them only to provide Atelio to you. You're responsible for having the right to put them in Atelio, including any consents needed from families and staff, and for how your business uses them.

You can export records or close your business at any time. When a business is closed, it's permanently deleted after 30 days.

Acceptable use

Don't use Atelio to break the law, send spam, harm others, upload malicious code, try to get into other businesses' information, or overload or reverse-engineer the service.

Connected services

If you connect other services (such as Equara or an AI assistant), their own terms apply to them, and what you share with them is your choice.

Availability

We work to keep Atelio available and secure, but we can't promise it will always be uninterrupted or error-free. We may need to pause it for maintenance.

Liability

To the extent the law allows, our total liability to you in connection with Atelio is limited to the amount you paid us in the 12 months before the claim, and we're not liable for indirect losses such as lost profits. Where the Australian Consumer Law applies and a guarantee can't be excluded, our liability is limited to supplying the services again, or paying for them to be supplied again, where the law allows that.

Ending

You can stop using Atelio and close your business or delete your account at any time. We may suspend or end access if these terms are seriously broken, with notice where reasonable.

Changes

We may update these terms. We'll show the date at the top and let account holders know of significant changes. Continuing to use Atelio after a change means you accept it.

General

These terms are governed by the laws of New South Wales, Australia. Questions: hello@atelio.au.