Privacy Policy

Last updated 7 November 2026.

Atelio is run by Webfascia Digital Solutions (ABN 75 139 508 870) ("we", "us"). This policy explains what personal information Atelio handles, why, where it's kept, and your choices. We follow the Australian Privacy Principles in the Privacy Act 1988 (Cth).

Two kinds of information

About businesses and their staff: the people who sign up to run a business on Atelio, and the team they invite. For this, we decide what's collected and why.
A business's own records: the families, students, customers and teachers a business keeps in Atelio, and their lessons, credits, payments and messages. These belong to the business. We hold and process them on its behalf, only to provide Atelio to it. If you're a family or a student, the business you deal with is responsible for your information: ask it first about access, corrections or deletion. We'll help it respond.

What we collect

Your account: your name, email address and sign-in details (through our sign-in provider). If you sign in with Apple or Google, we receive your name and email from them.
Your business: its name, address, ABN, settings, team and the records it keeps.
Families and students (entered by a business, or by a family when they join or book): names, contact details, children's names and dates of birth, emergency contacts, enrolment answers, lessons, attendance, credits and payments. A parent or guardian confirms their consent when they enter a child's details.
Payments: subscriptions to Atelio are paid through our payment provider. We receive whether a payment succeeded, never full card numbers.
Use of the service: basic technical details (such as your device, browser and the pages you use) to keep Atelio running and secure, and an activity log of changes in each business.

How we use it

To provide Atelio: signing in, running timetables, enrolments, trials, credits, pay runs and the family portal.
To send the emails Atelio sends for a business (such as confirmations and invitations), and account and billing messages.
To bill for subscriptions, prevent misuse, fix problems and improve Atelio.
If a business connects an AI assistant or Equara, to share with it only what that business's people can see, as they choose.

We don't sell personal information, and we don't use a business's records for advertising.

Who we share it with

Service providers that help run Atelio, each only for that purpose:

Data storage: in Sydney, Australia.
Hosting the website and the service.
Sign-in and accounts.
Subscription payments.
Sending email.
Bot checks on public booking pages.

Some providers store or handle information outside Australia. We choose providers with strong security and privacy commitments, and take reasonable steps so they handle personal information consistently with the Australian Privacy Principles.

We may also disclose information when the law requires it, or with a business's or a person's consent.

Keeping it safe

Information is encrypted in transit, and each business's records are kept apart from every other business's. Access within a business follows each person's role. Keys a business gives Atelio (such as its Equara key) are stored encrypted.

How long we keep it

We keep information while an account or business is active. When a business is closed, it's refused straight away and permanently deleted 30 days later. When you delete your account, your sign-in and personal account details are deleted at once; a business's own records about you stay with that business. Some records may be kept longer where the law requires it.

Your choices

Access and correction: ask us at hello@atelio.au, or the business you deal with for its records.
Deleting your account: in Atelio, from your account menu, or at /account/delete.
Emails: account and service emails are part of using Atelio; a business's emails come from that business.

Children

Atelio is for businesses and adults. Children's details are entered by a parent, guardian or the business, with the parent or guardian's consent, and are used only to run their lessons.

Questions and complaints

Contact us at hello@atelio.au. We'll respond within 30 days. If you're not satisfied, you can complain to the Office of the Australian Information Commissioner (oaic.gov.au).

Changes

We'll update this policy as Atelio changes, and show the date at the top. For significant changes, we'll let account holders know.